Refund / Return Policy

Return Refund Policy

Last updated: January 14, 2026

At Prime Carta, we want you to be satisfied with your purchase. If for any reason you are not happy with your order, our return and refund policy applies as follows:

Returns

You have 30 days from the date you received your item to request a return.

To be eligible for a return:

- The item must be unused and in the same condition as received.
- The item must be in its original packaging.
- Proof of purchase (order number or receipt) is required.

Note: Certain items may be non-returnable for hygiene or safety reasons. These items will be clearly marked on the product page.

Refunds

Refunds will be issued to the original payment method used for purchase.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refunds are typically completed within 5–10 business days, depending on your bank or payment provider.

Shipping costs are non-refundable, unless the return is due to our error (damaged or incorrect item).

Exchanges

We only replace items that are defective or damaged. For an exchange, please contact us first..

Return Shipping

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue.

We will resolve the problem as quickly as possible.

How to Start a Return

To initiate a return or request a refund, please contact us at:

Online Store: Prime Carta

Company Name: MR HOME LLC
Business Address: 1644 Franklin Ln
North Port FL 34286
United States

Website: https://primecarta.com
Email: support@primecarta.com
Phone: +1 323 904 8006